NO-FIX, NO-FEE
In plain language, if we say we can fix it and it turns out we can’t, there’s no fee. It doesn’t matter if we’ve spent an hour or three on it, at your place or ours, no fee. In the unlikely event this happens we’ll also do our best to find you a solution elsewhere.
If we agree to travel to diagnose a problem and find that it is beyond our ability to repair, or the machine is beyond repair, there’s no fee.
However;
- We must be given enough time to repair the problem, including taking the computer off-site if necessary.
- If we can fix the computer by replacing parts and the customer refuses, or considers the cost of repair outweighs the cost of replacement, we have to charge for our time.
- If more than one fault is reported and we can only fix one, we have to charge for our time.
- If we’re unable to repair because a customer prevents us from downloading new drivers, up to date virus definitions or other updates, we have to charge for our time.
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